Return Policy

At CRTI, we are committed to delivering high-quality, authentic products and a premium customer experience. If your purchase does not meet expectations, we offer a clear and fair return process.

Return Eligibility

We accept returns within 14 days of delivery. To qualify:

Items must be unused, unworn, and in original condition
All original packaging, tags, and accessories must be included
Items must be in fully resellable condition

All returns are subject to inspection upon arrival.

Important Conditions

To protect the integrity of our products and customers:

Any signs of wear, damage, or alteration will result in refusal
Returns sent without prior approval will not be accepted
CRTI reserves the right to refuse any return that does not meet these standards

Non-Returnable Items

The following items are not eligible for return:

Worn or used items
Items missing original packaging or tags
Sale or discounted items
Any item marked as final sale

How to Request a Return

To initiate a return, please contact us at support@crti with:

Your order number
The item(s) you wish to return
Reason for return

If your request is approved, you will receive detailed return instructions.

Refunds

Refunds are issued to the original payment method only
Please allow 5–10 business days after approval for processing
Original shipping costs are non-refundable, unless the item is faulty or incorrect

Return Shipping

Customers are responsible for return shipping costs
CRTI is not liable for lost or damaged returns
We strongly recommend using a tracked and insured service

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery. We will prioritise resolving the issue as quickly as possible.

CRTI reserves the right to update or modify this policy at any time without prior notice.